With consumer demand to upgrade the domestic luxury represented by Louis vuitton outlet, loyal fans continue to grow. Luxury also has in the past few exclusive elites only have middle-class consumer products into mass consumer goods.
February this year, Liu spent 11,600 yuan in Macau bought LV bag men. However, it soon discovered that the new package in the vicinity of the open plastic zipper phenomenon. Liu Yu Hang Lung Plaza, then went to the Louis Vuitton shop, want to replace the goods. Shop Supervisor luo told him that this situation can only fill plastic package and can not be reversed. Liu and two months after the LV store in Guangzhou, the issue for this package of communication, and finally to Shanghai Huaihai store the same style for the new package.
Unexpectedly, and just over a short period of 5 days, the new bag was opened at the same positions on the gel. The next day, Liu once again find the LV Shanghai Huaihai shop, shop supervisor, said Liu exchange can then help other models of packages, but only if Liu can not be said that this Louis vuitton bags package of external design flaw.
Louis Vuitton this contact person in charge of the media in China, the other records in the query after the exchange of goods, told reporters, “we have a package sell well, sell so many, the only guests encounter such a situation of open plastic, but He encountered the same situation twice, it should be the customer’s own problems. “But according to LV shop in a store director said that a package has a plastic customers experienced the situation, while small, but not the person in charge of the media said, “only this one.”
According to public information, LV questioned the quality not the first time in China as early as in 2008, LV Hangzhou, and a small shop on a piece of the standard sample bag was closed days, Zhejiang Industry and Commerce Bureau had to Louis Vuitton (China) Commercial Sales Ltd penalty notice issued, order the rectification, confiscate the illegal income 298,600 yuan, a fine of 462,500 yuan.
Public relations crisis in that, LV can be described as being very co-Louis Vuitton Company has through the media, the official apology to Chinese consumers and in Paris set up a working group to study China’s quality requirements on Louis vuitton sale.
Source from: http://www.louisvuittonoutletoe.com/new.php?id=58
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